Refund & Exchange

Returns will only be accepted on tools purchased within 14 days of original purchase transaction including a copy of the receipt. Tools must be unused and in the original package to receive a refund. The 3 step professional Brazilian Blowout Keratin Thermal Treatment service kits, used hair care tools, and hair products are deemed as non-returnable and non-refundable personal beauty items that are not resellable. Buyer is financially responsible for return shipping of items.  Refunds will be issued on the bank card in which the transaction was charged.  If the same bank card and same account is not available to issue a refund, you forfeit the refund.  To request refund, email within 14 days of purchase.  We will reply with instructions where to send return items to.

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